Data Deletion & Data Request
How to ask us to access, correct or permanently delete the personal data we hold about you.
1. What this covers
This procedure covers requests to access, correct, or delete the personal data held by STEEL WHITE PROPERTY MANAGEMENT AND GENERAL MAINTENANCE L.L.C., including:
- Your name, phone number and email address.
- Inquiry and service-request history.
- WhatsApp messages exchanged with our official business account.
- Photos, documents and notes captured during maintenance visits.
2. How to submit a request
Send an email to privacy@steel-white.com from the email address we have on file for you, or from the address linked to the property/service in question. Please include:
- Your full name as registered with us.
- The phone number (including country code) used for any WhatsApp communication, if applicable.
- The action you want us to take: access, correction, or deletion.
- For correction requests, the field to update and the new value.
- For deletion requests, the scope (e.g. "all personal data", "WhatsApp chat history only", "a specific service ticket").
If you cannot send email, you may write to our registered office. Postal requests take longer to process due to handling time.
3. Response timeline
We acknowledge requests within three (3) business days of receipt and complete the action within thirty (30) days. If we need more time we will tell you, with a reason and a revised completion date.
We may ask for additional information to verify your identity before acting, to protect against fraudulent requests.
4. Retention exceptions
Some records may be retained beyond a deletion request when we are legally required to keep them — for example, invoices and financial records under UAE tax law, or maintenance logs needed to support open warranty or insurance claims. In those cases we will tell you which records cannot yet be deleted and when they will be eligible for permanent removal.
5. WhatsApp records
On request we will delete the WhatsApp chat history we hold in our business systems. Note that WhatsApp messages are also stored on your own device by Meta; deleting them there is something only you can do, by clearing the chat from your phone.
If you simply want to stop receiving further WhatsApp messages from us, reply STOP to any of our messages — see the WhatsApp Communication Policy.
Submit your request
Our privacy team will reply within three business days.